FAQ

Payment Methods

 

What payment methods do you accept?

We strive to offer a variety of secure payment options. Typically, these may include:

  • Major credit and debit cards (Visa, MasterCard, American Express, Discover) 
  • PayPal

Is my payment information secure?

Yes. All transactions are processed via encrypted connections, ensuring a safe and secure shopping experience.

 

Shipping & Delivery

 

Where do you ship from and what are the delivery times?

Please refer to our Shipping Policy.

How can I track my order?

Once your order has been shipped, you will receive a confirmation email with a tracking number and a link to monitor your package's journey.

 

Returns, Refunds & Cancellations

 

How do I cancel my order?

You may cancel your order directly from your customer account under the following conditions:

  • For pre-ordered items: before the shipment preparation has begun.
  • For available items: before the shipment is prepared.

If your order has already been dispatched, you may refuse delivery to obtain a full refund.

What is your return policy?

Please refer to our Refund Policy.

When will I receive my refund?

Refunds are typically processed after our team confirms the cancellation or receives the returned goods. It may then take a few additional days for the refund to appear in your bank account .

 

Taxes & Fees

 

Will I be charged any taxes?

Buyers are responsible for any customs duties or import taxes that may apply. In the event that customs detains goods due to a request for a low declared value by the buyer, the seller will not be held responsible for compensation. For orders shipped to European countries and Canada, customs duties will be collected upfront to expedite customs clearance. After placing an order, the seller will send a payment request for any applicable tariffs.

 

Contact Us

 

How can I get in touch with customer service?

For any inquiries, please reach out to us via email. We are here to help!

  • Customer Support: furrycircle@163.com
  • Business Cooperation: furrycircle@163.com

Are you interested in partnerships with other businesses?

Yes! We are open to discussions regarding collaborations, wholesale opportunities, and other B2B ventures. Please contact us at our business inquiry email: furrycircle@163.com.

Where can I follow you for updates?

Stay connected with us on our social media channels for the latest news, promotions, and community updates!