Politique d’expédition

Once your order has been shipped, we will send you an email from furrycircle@163.com containing a tracking link and tracking number, so you can easily follow your package’s progress online.

Please note that once an item has been shipped, cancellations are no longer permitted while it is in transit.

Our standard logistics providers include Yanwen, YunExpress, 4PX, and SF Express, Cainiao. If you prefer faster shipping options such as UPS, FedEx, or DHL, please contact our customer service team to arrange an upgrade. Please note that extra fees may be required.

Customs and Import Duties: Buyers are responsible for any customs duties or import taxes that may apply. In the event that customs detains goods due to a request for a low declared value by the buyer, the seller will not be held responsible for compensation. For orders shipped to European countries and Canada, customs duties will be collected upfront to expedite customs clearance. After placing an order, the seller will send a payment request for any applicable tariffs.

Shipping From: China

Handling Time:

  • General items: Processed within 1 business days.
  • Handmade items: Processed within 5 business days.
  • Customized items: Processing time may vary from 5 to 10 business days or longer, depending on the complexity.

Shipping Time:

    Below are the estimated shipping times for different destinations (for reference only):

    • 🇯🇵 Japan: 3-7 business days
    • 🇺🇸 United States: 10–20 business days
    • 🇨🇦 Canada: 12–22 business days
    • 🇬🇧 United Kingdom: 8–18 business days
    • 🇪🇺 Europe: 10–25 business days (varies by country)
    • 🇦🇺 Australia & New Zealand: 10–20 business days
    • 🇮🇱 Israel: 12–25 business days
    • 🇸🇬 Singapore & Malaysia: 8–15 business days
    • 🇲🇽 Mexico & Latin America: 15–30 business days

    Please note that the estimated delivery times provided on our product pages are for reference only. Actual delivery times may vary depending on factors beyond our control.

    Delays can occasionally occur due to:

    • Severe weather conditions (storms, floods, snow, etc.)
    • National holidays or customs inspections
    • Strikes, labor shortages, or local delivery restrictions
    • Increased shipping volume during peak seasons (such as Christmas, Black Friday, or major sales events)
    • Global or regional transportation disruptions (including air freight or port congestion)

    We always strive to ensure timely delivery, but these external factors may extend the standard shipping period.

    We appreciate your understanding and patience. If your order is significantly delayed or shows no tracking updates for an extended period, please contact us(furrycircle@163.com) — we’ll assist you in tracking or resolving the issue promptly.